THE EFFECT OF SYSTEM QUALITY AND INFORMATION QUALITY ON THE SATISFACTION OF USER ENTERPRISE RESOURCE PLANNING (ERP) WITH PERCEIVED USEFULNESS AS MODERATING VARIABLES IN PT PLN (Persero) DISTRIBUTION AND CENTER FOR LOAD MANAGEMENT (P3B) SUMATRA UPT MEDAN UPT M
This study aims to test and analyze the effect of System Quality and Information Quality on the End User Satisfaction of Enterprise Resource Planning (ERP) with Perceived Usefulness as a moderating variable and to test and analyze whether the variable System Quality and Information Quality influence simultaneously or partially on the End User Satisfaction Enterprise Resource Planning (ERP) and Perceived Usefulness as moderating variables affect the relationship of System Quality and Information Quality to ERP End User Satisfaction. This type of research is causal research. Data collection is carried out by collecting primary data obtained through the distribution of questionnaires to the employees of PT PLN (Persero) Distribution and Center for Load Management (P3B) UPT Sumatra Medan. The population in this study were all employees of PT PLN (Persero) Distribution and Center for Load Management (P3B) Sumatra UPT Medan. as many as 184 people. The research sample used in this study amounted to 52 people. Hasil Penelitian menunjukkan bahwa parsial Kualitas Sistem mempengaruhi positif signifikan terhadap Kepuasan Pengguna Akhir ERP dan Kualitas Informasi mempengaruhi negatif signifikan terhadap Kepuasan Pengguna Akhir ERP. Secara simultan Kualitas Sistem dan Kualitas Informasi berpengaruh signifikan terhadap Kepuasan Pengguna Akhir ERP. Dan hasil penelitian juga menunjukkan bahwa Kegunaan yang dirasakan bukan merupakan variabelmoderating.
This work is licensed under a Creative Commons Attribution 4.0 International License.
The authors who publish in International Journal of Public Budgeting, Accounting and Finance (IJPBAF) agree to the following terms:
- This journal provides immediate open access to its content. All the articles are licensed under a Creative Commons Attribution 4.0
- Authors grant the journal right of (a) first publication and distribution of the article, (b) making it available to public, (c) public presentation.
- Authors have the right to enter into separate contractual arrangements for posting the article to an institutional repository or publish it in a book with an acknowledgement of its initial publication in this journal.
- Authors are permitted to post citations from their work online (e.g. on their website) with an acknowledgement of its initial publication in this journal.